5 Questions to ask when defining Performance Measures

The golden rule: Performance measures are based on objectives. A performance measure should not exist unless it is based on an objective. Without wanting to deflect attention away from performance measures, a small digression is required; what do we mean by...

What is a Performance Measure?

What is a performance measure? In business, government and non-profit organisations we measure a multitude of things. We hope this will help improve our processes. Unfortunately, this is not often the case. Where we think we have a decent set of performance measures,...

10 things to avoid when developing KPIs

Selecting things to measure in business is easy. Selecting the right things to measure is very difficult. We frequently make errors when selecting metrics because we are busy and believe that it is better to measure something than to not measure at all. This of course...

Is that really a business metric?

A surprisingly large number of company directors still struggle with the identification of real business metrics within their organisations. We frequently find in the early stages of our engagements with clients that with the best intentions they have defined a set of...

The MIX – it’s time to reinvent management

If you feel the need to ‘get creative’ around the management of your business than you should take a look at the Management Innovation eXchange or The MIX. The MIX bill themselves as “an open innovation project aimed at reinventing management for the 21st century”. A...