What is a Quality Index
In our current series of articles, we’re looking at a few well-known KPIs and focusing on each one in turn. So far we’ve reviewed customer satisfaction and financial KPIs, and today we’re going to look at quality – and the concept of a quality...
Customer Satisfaction
by Clive Keyte Customer Satisfaction Customer Satisfaction – In our next series of articles, we’re going to look at a selection of well known KPIs and focus on each in turn. We will examine why the KPI should be included in your set. But first, let’s...
What is a KPI Dashboard?
Welcome back to our strategy refresher series for the start of 2020. After reviewing KPIs, we’ll now turn out attention to the KPI dashboard. Check out our sample dashboards page What is a KPI dashboard? When you’re going to the trouble of gathering,...
What is a KPI Scorecard?
New to scorecards or looking for a refresher as you get to grips with your business strategy? Never fear – we’re starting 2020 with a ‘back to basics’ refresher on business scorecards, and the Balanced Scorecard methodology. So grab a leftover...
Lead and Lag Indicators
At Intrafocus, one of the strategy topics that we find most interests our clients is lead and lag indicators. In this blog, we’ll take a closer look at what these measures are, and provide some real-world examples to bring the theory to life. Review: What are...
