KPI Overview
Over the next few weeks, we are going to take an in-depth look at Key Performance Indicators, commonly known as KPIs. We’ll begin with a KPI overview and explore the importance of setting KPI targets, known as ‘thresholds’. We will then examine a...
Selecting a KPI Management Tool
To manage Key Performance Indicators (KPIs) effectively you need an established KPI software solution. Some organisations have the benefit of fully integrated ERP, CRM and Finance systems, however, most do not. For most organisations pulling together a monthly report...
What is a Quality Index
In our current series of articles, we’re looking at a few well-known KPIs and focusing on each one in turn. So far we’ve reviewed customer satisfaction and financial KPIs, and today we’re going to look at quality – and the concept of a quality...
Customer Satisfaction
by Clive Keyte Customer Satisfaction Customer Satisfaction – In our next series of articles, we’re going to look at a selection of well known KPIs and focus on each in turn. We will examine why the KPI should be included in your set. But first, let’s...
What is a KPI Dashboard?
Welcome back to our strategy refresher series for the start of 2020. After reviewing KPIs, we’ll now turn out attention to the KPI dashboard. Check out our sample dashboards page What is a KPI dashboard? When you’re going to the trouble of gathering,...
