Join the Intrafocus Academy

If you like our free strategy resources then join the Intrafocus Academy for additional material

Strategy Workshop

A three-session workshop based on the Intrafocus Strategic Planning Process (SPP)

Balanced Scorecard Certification

A five-day master class and certificate as a Balanced Scorecard Professional

Strategic Plan Audit/Review

Let us take a look at your strategic plan to check it contains all the elements needed in a good plan


Free Strategy Resources

A library of resources for anyone interested in strategic planning and KPI management

Strategic Planning Process (SPP)

Our next generation Strategic Planning Process based on the Balanced Scorecard Methodology

Blog - Intrafocus Insight

New articles published every two weeks, join our mailing list and keep up

Our Customers

Don’t take our word for it, see what the Intrafocus customers have to say.


KPI and Strategy Software

Intrafocus is the only EMEA authorised reseller of Spider Impact® from Spider Strategies®.

Spider Impact Video Guides

From getting started all the way through to integration to back-end systems. 

Spider Impact User Guides

A complete set of user guides. Everything you have ever wanted to know from A to Z.

Strategic Plan Generator

Use this application to guide you through creating your strategic plan – lots of examples to look at.

Contact and Help Desk

If you have any questions or need some help or guidance, you can contact us at any time.

KPI Library

The top 20 KPIs every manager should know

KPI Library

KPI Library – We would normally advise that Key Performance Indicators (KPIs) are specific to businesses or organisations. However, There are KPIs that are so generic, between five and ten of them always get used in scorecards.

Developing KPIs

Any organisation that is looking for competitive advantage should develop its own KPI Library. These KPIs should be related to business objectives and ultimately to the organisation’s strategic priorities.

How to Develop Meaningful KPIs

KPI Library

Using Existing KPIs

If you have just started your KPI journey, then you might want to look at some existing KPIs related to your organisation or industry. We have published a few lists to get you started.

Common KPIs Listed by Sector

KPI Library



Although we have provided this KPI library, you will notice that it is very small. It contains only 20 KPIs. This is intentional. As mentioned briefly above, to gain a competitive advantage it is important to develop your own KPIs and to do the job properly.

In reality, Key Performance Indicators in isolation will not give you a competitive advantage. However, if you develop them as part of a strategic process, then they most certainly will. A strategic process will force you to think about your business objectives and put the right measures place to measure the things that will cause the business to progress.

In our series of articles, Strategy 101, you will find all of the information you require to better align your KPIs to your business and the outcomes you desire.