Balanced Scorecard Professional (BSP) Training

Professional Certification from the Balanced Scorecard
Institute and the George Washington University

Certified by the Balanced Scorecard Institute

The next two Balanced Scorecard Professional (BSP) courses will be in London between July 20th – 24th 2015. You can take advantage of an early-bird discount by registering today. Register by clicking on Register Today to the right of this page.


The course venue is in the centre of London and close to the famous West End, the theatre district and many London landmarks including; The Houses of Parliament, The London Eye, The British Museum and all of the Royal Parks. Why not stay an extra day, take in a show and visit the sights.       10 Reasons to Visit London.

Courses and Dates:

Balanced Scorecard Introduction – 3 Days.  20-22 July. Aimed at executives and managers who  need to understand the principles of the Balanced Scorecard and how it works in practical terms.  This is the Boot Camp Part 1 course and it can be extended at a later date by taking the Part 2 course to obtain the Balanced Scorecard Professional (BSP) qualification if required.  View the Brochure

Balanced Scorecard Boot Camp – 5 Days.  20-24th July.  Aimed at managers and practitioners that have already implemented or want to implement a Balanced Scorecard.  This course covers the introduction and then goes on to look at best practice through a case study critique.  The course results in a Balanced Scorecard Professional (BSP) Certificate.  View the Brochure


Balanced Scorecard Training

The Balanced Scorecard Institute’s Nine Steps to Success is the framework that provides the basis for this course.  The emphasis is on shared participant experiences, lessons learned, and best practice. Small-group exercises are used for each step of the framework to reinforce teaching modules.  You are encouraged to bring your organization’s strategic planning material to share with the class.

The course results in a combined certification from the Balanced Scorecard Institute and the George Washington University College of Professional Studies.


Course Fees

The full Balanced Scorecard Professional course fee is £3,250.  The fee includes all of the tuition fees, a course pack with documentation and worksheets, breakfast, lunch and  refreshments throughout the day.  Book today for the early-bird discount of £500 taking the price to £2,750.

The fee for the three day Balanced Scorecard Introduction course is £1,750.  Please note, the three day course is Part 1 of the BSP certification course and part 2 would have to be taken at a later date to complete the certification process.

(Note: UK Residents will be required to pay UK VAT in addition to the published price)


Course Content

  • Basic concepts of the balanced scorecard and how it can be used to improve organization performance
  • How the balanced scorecard applies to different types of organizations
  • How to build and implement a balanced scorecard using the nine-step methodology
  • How to develop meaningful performance measures and target
  • How a scorecard system can drive a performance-informed budget and accountability
  • How to better inform decision making through scorecard automation
  • How to cascade the scorecard to all levels of an organization
  • How to design and implement a scorecard where other frameworks have already been introduced
  • How to revise poorly designed scorecard elements
  • Howe to overcome obstacles and real world challenges
  • How to evaluate planning documents and processes


Your Instructor

Clive Keyte - BSMP


The London course will be led by Clive Keyte. Clive is one of the few affiliates to the Balanced Scorecard Institute and holds a Balanced Scorecard Master Professional (BSMP) certification. He has spent his career helping large and medium sized companies and not-for-profit organisations build effective strategies.  With over 25 years of experience in strategy management Clive has a vast backlog of experience to draw upon and as such can provide real-world insight to his students.


Who Should Attend

This course is recommended for executives, managers, planners and analysts who are part of a balanced scorecard development team, and are seeking the best practical ideas for improving organizational performance.


The Benefits of Attending

Participants will understand the key concepts of the balanced scorecard, and why it is gaining so much attention in corporate, non-profit, and governmental organizations.

Participants will learn a systematic, nine-step methodology for building and implementing the balanced scorecard, based on the performance management theory developed at Harvard University and our international balanced scorecard consulting experience.

Participants will receive a balanced scorecard tool kit with worksheets for each step of the methodology and reference material.


Hands-On Training

Through case studies and a series of interactive small-group workshops, participants will apply the balanced scorecard concepts to meet the challenges facing a typical organization. Exercises performed throughout this course include:

  • Launching a Balanced Scorecard programme and establishing work teams
  • Incorporating communications planning and change management into the scorecard process
  • Use an organizational assessment to set vision, mission, and strategy
  • Understand who your customers and stakeholders are and what they need from your organization
  • Develop an organization’s strategic themes, strategic results and perspectives
  • Develop and refine strategic objectives and strategy maps
  • Develop and refine performance measures and targets, aligned to strategy
  • Develop & prioritize new initiatives to execute strategy
  • Sustain the scorecard with a Strategy Management Office
  • Define enterprise performance information requirements and select software

Course Outline

The course consists of the taught modules below interspersed with case study exercises. Participants will be expected to undertake a small amount of pre-course reading of case study material.

Day One

  • Orientation, Introductions, Expectations
  • Balanced Scorecard Basics and Benefits
  • Affinity Grouping
  • Overview of all Elements – the Nine Steps to Success
  • BSC Project Flow, Change Management, Strategic Assessment
  • Introduce Case Study and Exercise Format
  • Step 1 – Assessment – Mission and Vision

Day Two

  • Step 2 – Strategy and Customer Value Proposition
  • Step 3 – Strategic Objectives
  • Step 4 – Strategy Mapping

Day Three

  • Step 5 – Performance Measures
  • Step 6 – Strategic Initiatives
  • Step 7 – Performance Analysis
  • Step 8 – Scorecard Alignment
  • Step 9 – Evaluating a Scorcard

Day Four

  • Evaluation & Assessment
  • Advanced Strategic Foundations Development
  • Advanced Objective & Strategy Map Development
  • Advanced Performance Management: Measure What Matters

Day Five

  • Measurement Definition, Implementation & Visualization
  • Strategic Initiative Prioritization & Management
  • Advanced Scorecard Alignment and Cascading
  • Managing and Sustaining a Balanced Scorecard
  • Close and Final Review


London Training

BSP Boot Camp

BSP Boot Camp 20th-24th July

Register and Pay Today

Or Register Now and Pay Later

You can register for the course without paying today.  We will send you an invoice that needs to be paid 14 days before the course start date.  Please provide you name and e-mail below.  Provide your address in the message space,

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BSP Introduction

BSP Introduction 20th-22nd July

→ Register Today  £1,750


Marble Arch Venue

Marble Arch Venue
86 Edgeware Road
London, W2 2AE
View the Venue

Nine Steps to Success™

Nine Steps to Success™, is a disciplined, practical approach to developing a strategic planning and management system based on the balanced scorecard. Read More

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Qualifications Certified by:

George Washington University