Business at the Speed of Now

In chapter one of his book Business at the Speed of Now, John M.Bernard introduces us to a fictional character Katy, who has just joined an equally fictional company called Expedite. As part of her induction she takes a shift in a technical support group and, yes you...

SaaS and the Balanced Scorecard

‘SaaS dominates the Cloud’ reveals some recent research from TechTarget.com. No real surprise there especially when you consider; a) how easy it is to purchase and use software that is utility priced and b) that the software does not need to be installed or managed by...