Quality Index

Quality Index

In our current series of articles, we’re looking at a few well-known KPIs and focusing on each one in turn. So far we’ve reviewed customer satisfaction and financial KPIs, and today we’re going to look at quality – and the concept of a quality...
Financial KPIs

Financial KPIs

This is the second article in our series of Key Performance Indicators that all businesses need to understand, and we’ll be focusing on those all-important financial KPIs. Making it personal As we said in our first topic on customer satisfaction measures, we...
Customer Satisfaction

Customer Satisfaction

by Clive Keyte Customer Satisfaction Customer Satisfaction – In our next series of articles, we’re going to look at a selection of well known KPIs and focus on each in turn. We will examine why the KPI should be included in your set. But first, let’s...