KPI Best Practices – Use The Right Tools

KPI Best Practices – Use The Right Tools

Using the right tools In this series of three articles, we have looked at the value and application of KPIs. In the first article, we looked at the importance of leadership buy-in. In the second, we discussed why KPIs must be aligned with strategic business objectives...
KPI Best Practices: Leadership Buy-In

KPI Best Practices: Leadership Buy-In

Leadership Buy-in In the next three articles, we will review KPI best practices and the essential steps that organisations must take to see a return from their measurement efforts. Understanding the role of KPIs But firstly, what exactly is a ‘KPI’ –...
Selecting a KPI Management Tool

Selecting a KPI Management Tool

Selecting a KPI Management Tool To manage Key Performance Indicators (KPIs) effectively you need an established KPI software solution. Some organisations have the benefit of fully integrated ERP, CRM and Finance systems, however, most do not.  For most organisations...
Measuring Customer Engagement

Measuring Customer Engagement

Measuring Customer Engagement In this third and final instalment in our customer engagement blog series, we turn our sights towards measuring customer engagement. After all, when your business is heavily investing time, energy and precious resources into the long-term...
What is a KPI Report?

What is a KPI Report?

KPI Report What is a KPI report? – How do I know if my business is succeeding? Depending on the sector you’re in, the numbers that tell your company’s story might be its profit margin, or how much it has to spend on advertising to gain one new customer, or how...