Jul 30, 2019 | Industry Insights
As business leaders, the notion of speaking up at work may seem to be entirely logical and commonplace. But the fact is, many workers feel that they don’t have a voice and businesses suffer as a result. In this article, we take a closer look at the issue, the...
Jul 15, 2019 | Industry Insights
March 2023 update: This article was originally written in July 2019 using the data available at that time. In February 2023, new data from Credit Summit showed that the gig economy is growing more rapidly than expected. The reasons are many, not least of which are the...
May 31, 2019 | Industry Insights, KPIs
Better measurement equals better management We’ve talked recently in some depth about Key Performance Indicators and the need to select the right number of meaningful KPIs which truly matter to the organisation’s strategic priorities. For managers, diving...
Sep 25, 2017 | Industry Insights
Customer engagement strategies – In our earlier blog, we looked at customer engagement as a concept and discussed its value to the business. As a brief recap, customer engagement is defined as the process of actively building, nurturing and managing customer...
Sep 11, 2017 | Industry Insights
In an earlier ‘deep dive’ blog series, we analysed the role, strategic process and value of effective employee engagement. Now, we turn our focus to customer engagement as the other side of the coin. What exactly is customer engagement? Customer engagement...
Aug 14, 2017 | Industry Insights
Why you need to tell a story in order to engage your employees To engage your employees, you must be able to tell a story. Storytelling is one of the most ancient forms of communication for a key reason; it creates powerful emotional connections that link the...
