Customer Satisfaction – Monitor Don’t Survey

Customer satisfaction is a key differentiator and is frequently seen as a major driver for any business strategy. There is little doubt that executive management already understand there is a need to keep customers satisfied. It is well understood that it is at least...

Strategy Execution Summit 2015 – Success!

The Strategy Execution Summit 2015 held this month in Washington DC has once again been a tremendous success. The summit, held jointly by The Balanced Scorecard Institute (holders of the industry de facto standard balanced scorecard methodology) and Spider Strategies...

Strategic Gap Analysis

A strategy is a living thing, it needs to be constantly monitored and measured to ensure everything is on track. Periodically it should be revised, typically this would be once a year to fit in with a budget or pre-determined planning cycle. One of the major tasks is...

Strategic Planning Document

Over the years we have seen many strategic plans being developed.  Some good, some not so good. One of the things we have noticed is that there is a basic format for a strategic plan. The first thing that should be noted is that s strategic plan is not a business...

What is the Intended Result?

Have you ever noticed at the mere mention of a strategy planning session packs of large yellow stickies suddenly appear in great abundance? There is no doubt that strategy panning is keeping Post-It Notes in business. I’m not suggesting for a moment that this is a bad...

Do things in the right order!

How many times have you started a strategic planning session with a ‘brain-storm’ to think up a bunch of projects that will form the basis of a three to five year plan? How many times have you been asked by the executive to come up with a ‘game-changer’ that will blow...