Understanding the Balanced Scorecard

More than 50% of large companies in the world use the Balanced Scorecard as a business performance management tool. A large percentage (number unknown) of small to medium sized companies use it as well. The companies that use the Balanced Scorecard successfully tend...

Are you still using spreadsheets?

Let’s face it, where would we be without spreadsheets? If you had to pick just one business tool, what would it be? The spreadsheet is flexible and it is easy to use for beginners and wonderfully high in functionality for experts. It can provide columns of numbers,...

Customer Satisfaction – Monitor Don’t Survey

Customer satisfaction is a key differentiator and is frequently seen as a major driver for any business strategy. There is little doubt that executive management already understand there is a need to keep customers satisfied. It is well understood that it is at least...

Strategy Execution Summit 2015 – Success!

The Strategy Execution Summit 2015 held this month in Washington DC has once again been a tremendous success. The summit, held jointly by The Balanced Scorecard Institute (holders of the industry de facto standard balanced scorecard methodology) and Spider Strategies...

Strategic Gap Analysis

A strategy is a living thing, it needs to be constantly monitored and measured to ensure everything is on track. Periodically it should be revised, typically this would be once a year to fit in with a budget or pre-determined planning cycle. One of the major tasks is...

Strategic Planning Document

Over the years we have seen many strategic plans being developed.  Some good, some not so good. One of the things we have noticed is that there is a basic format for a strategic plan. The first thing that should be noted is that s strategic plan is not a business...