Why not ask your customers?

How can you be sure your strategy has worked? Why not ask your customers? This may seem fairly obvious but in reality we find that it is one of the last things we actually do. We spend a huge amount of time looking at how well we execute our internal processes or how...

Focus less and succeed

You must eat, sleep and breathe your work to succeed. How often have we heard this mantra? There are many cases of people who have ‘focused’ and succeeded. However, for many people the more they focus, the more they get bogged down in the minutia of day to day...

Strategic Planning Has Changed

Over the past three months or so Intrafocus Insight has looked at the strategic planning process with reference to the Balanced Scorecard Institute’s Nine Steps to Success™. It is worth stepping back to look at the fundamentals of the process itself. Strategic...

Step 9 – Evaluation

Nine Steps to Success™ – Step 9 Evaluation Evaluation is the Ninth step of the Balanced Scorecard Institutes framework for strategic planning and management, the Nine Steps to Success™. One of the key differences between the Balanced Scorecard strategic planning...

Step 7 – Performance Analysis

Nine Steps to Success™ – Step 7 Performance Analysis Performance Analysis is the seventh step of the Balanced Scorecard Institutes framework for strategic planning and management, the Nine Steps to Success™. It is at this point in the process when we move from...