Intrafocus Insight

Customer Satisfaction – Monitor Don’t Survey

Customer satisfaction is a key differentiator and is frequently seen as a major driver for any business strategy. There is little doubt that executive management already understand there is a need to keep customers satisfied. It is well understood that it is at least...

Strategic Graffiti

In his book ‘The Execution Shortcut’ Jeroen De Flander introduces the notion of Strategic Graffiti. This is when a strategic message is passed from one level to another (or even sideways) and the message is either embellished or condensed or...

Intrafocus Announces Strategy Today

Press Release: Intrafocus has announced that Strategy Today has gone live. It is the hub for all things related to strategic thinking, news and information. Strategy Today is a community website built for anyone who is involved in building...

Practical Performance Measurement – Book Review

Practical Performance Measurement - Book Review. If you had to sum up Stacey Barr’s new book in a single word, and indeed her whole approach to performance measurement, you would say ‘practical’. Stacey Barr is one of the planets foremost...

Strategic Gap Analysis

A strategy is a living thing, it needs to be constantly monitored and measured to ensure everything is on track. Periodically it should be revised, typically this would be once a year to fit in with a budget or pre-determined planning cycle. One of the major tasks is...

Cascading Your Strategy

You could almost (but not quite) say it was easy to create a company strategy. The executive management team are running the business, they have been picked to drive the business forward and therefore it follows they should be able to create a compelling strategy that...

What is the Intended Result?

Have you ever noticed at the mere mention of a strategy planning session packs of large yellow stickies suddenly appear in great abundance? There is no doubt that strategy panning is keeping Post-It Notes in business. I’m not suggesting for a moment that this is a bad...

The Integrated Strategy Map

A strategy map provides the visual foundation of a business strategy. It provides the means by which a business can communicate its strategic plan to customers, employees and stakeholders. As such, it is probably one of the most powerful documents a business can...

Selecting Balanced Scorecard Software

It was noted in last week's Insight that 29% of Balanced Scorecards are managed using basic documents.  These documents include free-form text, presentations and spreadsheets.  It is the latter, spreadsheets, that are the most prolific....

29% Scorecards Managed Using Basic Documents

The 2014 Balanced Scorecard survey was a joint effort between 2GC Active Management and Intrafocus. Using two companies with different approaches to the market to conduct the survey has resulted in a much more ‘balanced’ result (forgive the...

Impossible Goals

“Dear Boss, our 2015 goals are impossible” – writes Liz Ryan, a regular contributor to Forbes on-line. It is a wonderful article written from the perspective of an on-the-ground employee who is once again disillusioned with the impossible...