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If you like our free strategy resources then join the Intrafocus Academy for additional material

Strategy Workshop

A three-session workshop based on the Intrafocus Strategic Planning Process (SPP)

Balanced Scorecard Certification

A five-day master class and certificate as a Balanced Scorecard Professional

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Let us take a look at your strategic plan to check it contains all the elements needed in a good plan

Resources

Strategy & KPI Resources

A library of resources for anyone interested in strategic planning and KPI management

Strategic Planning Process (SPP)

Our next generation Strategic Planning Process based on the Balanced Scorecard Methodology

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Software

Spider Impact KPI Software

Intrafocus is the only EMEA authorised reseller of Spider Impact® from Spider Strategies®.

Spider Impact - Video Guides

From getting started all the way through to integrating into back-end systems.

Spider Impact - Documentation

Everything you need to know to set up Spider Impact, configure and import data

My5 KPIs - On your PC, Mac & Phone

Keep your key performance indicators to hand with the My5 KPIs universal application

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KPI Library – Employee Satisfaction

Employee Satisfaction Index

Description:

Evaluation of the degree to which employees are content/happy in their work roles. This measure is considered of importance due to the causal link between happy/motivated employees who are more likely to deliver satisfaction to customers and drive successful business performance. Furthermore, this link is evidence to support the inclusion of both financial and non-financial perspectives as recommended in the Balanced Scorecard approach to business strategy. Information is generally collected via a satisfaction survey, based upon a selection of key areas which combine to represent the overall experience of staff. 

Calculation:

Employees score answers to questions with 1 – 5, Strongly disagree (score 1) to Strongly agree (Score 5) Total the number of points for each respondent Total number of questions answered by respondent. Employee Satisfaction Index (%) = (Total point score divided by Total questions) x 100

Example:

Identify a selection of key questions which may include some of the following; effectiveness of leadership, management support, organizational culture, conditions of service.