Academy

Join the Intrafocus Academy

If you like our free strategy resources then join the Intrafocus Academy for additional material

Strategy Workshop

A three-session workshop based on the Intrafocus Strategic Planning Process (SPP)

Balanced Scorecard Certification

A five-day master class and certificate as a Balanced Scorecard Professional

Strategic Plan Audit/Review

Let us take a look at your strategic plan to check it contains all the elements needed in a good plan

Resources

Free Strategy Resources

A library of resources for anyone interested in strategic planning and KPI management

Strategic Planning Process (SPP)

Our next generation Strategic Planning Process based on the Balanced Scorecard Methodology

Blog - Intrafocus Insight

New articles published every two weeks, join our mailing list and keep up

Our Customers

Don’t take our word for it, see what the Intrafocus customers have to say.

Software

KPI and Strategy Software

Intrafocus is the only EMEA authorised reseller of Spider Impact® from Spider Strategies®.

Spider Impact Video Guides

From getting started all the way through to integration to back-end systems. 

Spider Impact User Guides

A complete set of user guides. Everything you have ever wanted to know from A to Z.

Strategic Plan Generator

Use this application to guide you through creating your strategic plan – lots of examples to look at.

Contact and Help Desk

If you have any questions or need some help or guidance, you can contact us at any time.

KPI Library – Employee Satisfaction

Employee Satisfaction Index

Description:

Evaluation of the degree to which employees are content/happy in their work roles. This measure is considered of importance due to the causal link between happy/motivated employees who are more likely to deliver satisfaction to customers and drive successful business performance. Furthermore, this link is evidence to support the inclusion of both financial and non-financial perspectives as recommended in the Balanced Scorecard approach to business strategy. Information is generally collected via a satisfaction survey, based upon a selection of key areas which combine to represent the overall experience of staff. 

Calculation:

Employees score answers to questions with 1 – 5, Strongly disagree (score 1) to Strongly agree (Score 5) Total the number of points for each respondent Total number of questions answered by respondent. Employee Satisfaction Index (%) = (Total point score divided by Total questions) x 100

Example:

Identify a selection of key questions which may include some of the following; effectiveness of leadership, management support, organizational culture, conditions of service.