Academy

Join the Intrafocus Academy

If you like our free strategy resources then join the Intrafocus Academy for additional material

Strategy Workshop

A three-session workshop based on the Intrafocus Strategic Planning Process (SPP)

Balanced Scorecard Certification

A five-day master class and certificate as a Balanced Scorecard Professional

Strategic Plan Audit/Review

Let us take a look at your strategic plan to check it contains all the elements needed in a good plan

Resources

Free Strategy Resources

A library of resources for anyone interested in strategic planning and KPI management

Strategic Planning Process (SPP)

Our next generation Strategic Planning Process based on the Balanced Scorecard Methodology

Blog - Intrafocus Insight

New articles published every two weeks, join our mailing list and keep up

Our Customers

Don’t take our word for it, see what the Intrafocus customers have to say.

Software

Spider Impact KPI Software

Intrafocus is the only EMEA authorised reseller of Spider Impact® from Spider Strategies®.

Spider Impact Video & User Guides

From getting started all the way through to integrating into back-end systems.

My5 KPIs - The Mobile App

Keep your key performance indicators to hand with the My5 KPIs mobile application

Strategic Plan Generator

Use this application to guide you through creating your strategic plan – lots of examples to look at.

Contact and Help Desk

If you have any questions or need some help or guidance, you can contact us at any time.

KPI Library – Order Fulfilment

Order Fulfilment Cycle Time

Description:

The time between customer order and customer receipt of product or service – short OFCT is likely to be considered very important by the customer as it represents the total “time waiting” experienced. The OFCT is an organisations’ measure of success in its delivery of an end to end process. Review of the OFCT may hi-light areas which contribute a greater / lesser extent to process speed and therefore offer a tool to assist in prioritisation of effort and resources to improve the process. Customers are increasingly demanding short cycle times – requiring flexible production and just in time delivery, an organisation’s ability to match customer expectations in this area of business is, therefore, important to maintain and grow your customer base.

Calculation:

The average time taken (days/weeks/months/years) to source, make and deliver a product/service from order to customer receipt.

Example:

The time taken to deliver a fitted kitchen from the point that the design was signed off by the customer.