Academy

Join the Intrafocus Academy

If you like our free strategy resources then join the Intrafocus Academy for additional material

Strategy Workshop

A three-session workshop based on the Intrafocus Strategic Planning Process (SPP)

Balanced Scorecard Certification

A five-day master class and certificate as a Balanced Scorecard Professional

Strategic Plan Audit/Review

Let us take a look at your strategic plan to check it contains all the elements needed in a good plan

Resources

Free Strategy Resources

A library of resources for anyone interested in strategic planning and KPI management

Strategic Planning Process (SPP)

Our next generation Strategic Planning Process based on the Balanced Scorecard Methodology

Blog - Intrafocus Insight

New articles published every two weeks, join our mailing list and keep up

Our Customers

Don’t take our word for it, see what the Intrafocus customers have to say.

Software

Spider Impact KPI Software

Intrafocus is the only EMEA authorised reseller of Spider Impact® from Spider Strategies®.

Spider Impact Video & User Guides

From getting started all the way through to integrating into back-end systems.

My5 KPIs - The Mobile App

Keep your key performance indicators to hand with the My5 KPIs mobile application

Strategic Plan Generator

Use this application to guide you through creating your strategic plan – lots of examples to look at.

Contact and Help Desk

If you have any questions or need some help or guidance, you can contact us at any time.

KPI Library – Customer Profitability

Customer Profitability Score

Description:

Customers contribute varying amounts (and value) to a company over the purchasing cycle. It is important to understand which customers contribute positively to the organisation’s profit and identify which customers will not generate appropriate revenue to cover transaction costs. This measure is intended as a tool to inform/prioritise resources to focus effort on the retention of the “right” customers rather than striving to satisfy all customers regardless of their value to the organisation. It is important to schedule analysis over the purchasing cycle in order to consider the customers’ historic value, current value, present value and lifetime values at appropriate times.

Calculation:

Customer Profitability Score = revenues earned from a customer in a given period minus the cost of supporting the customer in the same period.

Example:

E.g. If the average annual cost per customer is £195:  Customer A generates £365 profit, CPS = 365-195 = £170.  Customer B generates £1425 profit, CPS = 1425-195 = £1230.  Therefore customer B is more valuable than customer A.