Aug 4, 2015 | Strategic Planning
Customer satisfaction is a key differentiator and is frequently seen as a major driver for any business strategy. There is little doubt that executive management already understand there is a need to keep customers satisfied. It is well understood that it is at least...
May 28, 2015 | Strategic Planning, Strategy
The Strategy Execution Summit 2015 held this month in Washington DC has once again been a tremendous success. The summit, held jointly by The Balanced Scorecard Institute (holders of the industry de facto standard balanced scorecard methodology) and Spider Strategies...
May 7, 2015 | Strategic Planning, Strategy
A strategy is a living thing, it needs to be constantly monitored and measured to ensure everything is on track. Periodically it should be revised, typically this would be once a year to fit in with a budget or pre-determined planning cycle. One of the major tasks is...
Apr 30, 2015 | Balanced Scorecard, Strategic Planning, Strategy
Over the years we have seen many strategic plans being developed. Some good, some not so good. One of the things we have noticed is that there is a basic format for a strategic plan. The first thing that should be noted is that s strategic plan is not a business...
Mar 10, 2015 | Balanced Scorecard, Strategic Planning
Have you ever noticed at the mere mention of a strategy planning session packs of large yellow stickies suddenly appear in great abundance? There is no doubt that strategy panning is keeping Post-It Notes in business. I’m not suggesting for a moment that this is a bad...
Oct 8, 2014 | Strategic Planning, Strategy
How many times have you started a strategic planning session with a ‘brain-storm’ to think up a bunch of projects that will form the basis of a three to five year plan? How many times have you been asked by the executive to come up with a ‘game-changer’ that will blow...
