We don’t have the data for that KPI

We don’t have the data for that KPI – In an ideal world when measuring the results of a business objective, there should always be a directly related Key Performance Indicator (KPI). A directly related KPI will always point to the success or failure of a...

Using a Composite Index

Any given objective may have one or more associated metrics to determine its success or failure. When an objective can be measured through a 1:1 relationship, that is one objective has one metric, then the measurement process is usually quite simple. Monitor the...

Take Control of Your KPIs

We like to measure things. In business we are very familiar with the phrase “You can’t manage what you can’t measure”. Interestingly this phase is often wrongly attributed to W. E. Demming, ironically, what he actually said was “It is wrong to suppose that if you...