Performance Measures – Part 2

Performance Measures – Part 2: A Key Performance Indicator (KPI) needs to be clearly defined, rated in terms of importance and assigned ownership. This week we will look at deciding how important a KPI is. Time and effort should be put into rating performance...

What is a Performance Measure?

What is a performance measure? In business, government and non-profit organisations we measure a multitude of things. We hope this will help improve our processes. Unfortunately, this is not often the case. Where we think we have a decent set of performance measures,...

10 things to avoid when developing KPIs

Selecting things to measure in business is easy. Selecting the right things to measure is very difficult. We frequently make errors when selecting metrics because we are busy and believe that it is better to measure something than to not measure at all. This of course...

Is that really a business metric?

A surprisingly large number of company directors still struggle with the identification of real business metrics within their organisations. We frequently find in the early stages of our engagements with clients that with the best intentions they have defined a set of...