Understanding KPI Thresholds
Understanding KPI targets and thresholds Understanding KPI Targets – This week we continue our article series on Key Performance Indicators: the measures by which an organisation’s progress towards strategic goals and objectives are measured, typically...
KPI Best Practices – Use The Right Tools
Using the right tools In this series of three articles, we have looked at the value and application of KPIs. In the first article, we looked at the importance of leadership buy-in. In the second, we discussed why KPIs must be aligned with strategic business objectives...
Measure objectives, not projects
Measure objectives, not projects In the second of this series of three articles, we are looking in-depth at how to use Key Performance Indicators to measure objectives. In our first article, we looked at what a KPI is and positioned its value to the organisation as a...
KPI Best Practices: Leadership Buy-In
Leadership Buy-in In the next three articles, we will review KPI best practices and the essential steps that organisations must take to see a return from their measurement efforts. Understanding the role of KPIs But firstly, what exactly is a ‘KPI’ –...
Measuring Customer Engagement
Measuring Customer Engagement In this third and final instalment in our customer engagement blog series, we turn our sights towards measuring customer engagement. After all, when your business is heavily investing time, energy and precious resources into the long-term...