Selecting a KPI Management Tool
To manage Key Performance Indicators (KPIs) effectively you need an established KPI software solution. Some organisations have the benefit of fully integrated ERP, CRM and Finance systems, however, most do not. For most organisations pulling together a monthly report...
KPI Dashboards
KPI Dashboards – When businesses begin their strategic planning journeys, motivation is high and everyone wants to see results as soon as possible. So it’s natural that there’s going to be a lot of enthusiasm for your KPI dashboard. After all, that...
Now is the time to take control
by Clive Keyte. There is no doubt that the ongoing Covid-19 crisis has posed an incredible challenge for businesses. Sales have suffered, budgets have been cut and the uncertainty posed by ongoing national and regional lockdowns means that business leaders are...
What is a Quality Index
In our current series of articles, we’re looking at a few well-known KPIs and focusing on each one in turn. So far we’ve reviewed customer satisfaction and financial KPIs, and today we’re going to look at quality – and the concept of a quality...
Financial KPIs
This is the second article in our series of Key Performance Indicators that all businesses need to understand, and we’ll be focusing on those all-important financial KPIs. Making it personal As we said in our first topic on customer satisfaction measures, we...