KPI Dashboards
KPI Dashboards – When businesses begin their strategic planning journeys, motivation is high and everyone wants to see results as soon as possible. So it’s natural that there’s going to be a lot of enthusiasm for your KPI dashboard. After all, that...
Now is the time to take control
by Clive Keyte. There is no doubt that the ongoing Covid-19 crisis has posed an incredible challenge for businesses. Sales have suffered, budgets have been cut and the uncertainty posed by ongoing national and regional lockdowns means that business leaders are...
What is a Quality Index
In our current series of articles, we’re looking at a few well-known KPIs and focusing on each one in turn. So far we’ve reviewed customer satisfaction and financial KPIs, and today we’re going to look at quality – and the concept of a quality...
Financial KPIs
This is the second article in our series of Key Performance Indicators that all businesses need to understand, and we’ll be focusing on those all-important financial KPIs. Making it personal As we said in our first topic on customer satisfaction measures, we...
Customer Satisfaction
by Clive Keyte Customer Satisfaction Customer Satisfaction – In our next series of articles, we’re going to look at a selection of well known KPIs and focus on each in turn. We will examine why the KPI should be included in your set. But first, let’s...