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Customer Satisfaction

Customer Satisfaction

by Clive Keyte Customer Satisfaction Customer Satisfaction - In our next series of articles, we're going to look at a...

Write a Business Plan

Write a Business Plan

For many business owners, the prospect of writing a business plan for the first time can be a daunting one. However,...

Lead and Lag Indicators

Lead and Lag Indicators

At Intrafocus, one of the strategy topics that we find most interests our clients is lead and lag indicators. In this...

Red, Amber, Green Reporting

Red, Amber, Green Reporting

Every business needs to understand its strategic strengths and pain points and will use Key Performance Indicators...